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External AI agent skills — customer-contact-centre-information-clerk

Proven, publicly available AI agent skills mapped to this occupation. Nothing is copied from the sources: every entry is a name, a one-line summary and a link to the upstream skill package. Each section names its source repository, commit, license and retrieval date.

Tiers: core = the skill directly exercises a top market hard skill, tool or method (from gated job-ad evidence) or an essential ESCO competence of this occupation; adjacent = plausibly useful, secondary. Entries are capped at 12 per source and 80 in total per occupation (core first, strongest matches survive); everything beyond the caps is excluded and logged in the pipeline audit trail, not in this package.

Matched deterministically (ISCO group + title/competence keywords, tiered against market evidence + ESCO essentials) by pipeline/p5_enrich_ai_skills.py on 2026-07-14.

Source: anthropics/skills

  • Repository: https://github.com/anthropics/skills (commit f6656c1, retrieved 2026-07-14)
  • License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
Skill Tier What it adds Upstream
docx adjacent Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … source
pdf adjacent Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … source

Source: wshobson/agents

Skill Tier What it adds Upstream
file-conversion adjacent Convert files between formats — PDF to Word, HEIC to JPG, MP4 to MP3, CSV to JSON, EPUB to MOBI, and 999 total routes across images, video, audio, documents, data, fonts, ebooks, and archives. Free via changethisfile.com, no API key or … source

Source: ConardLi/garden-skills

Skill Tier What it adds Upstream
kb-retriever adjacent 面向本地知识库目录的检索和问答助手。核心流程：(1)分层索引导航 (2)遇到PDF/Excel时必须先读取references学习处理方法 (3)处理文件后再检索。按文件类型组合使用 grep、Read、pdfplumber、pandas 进行渐进式检索，避免整文件加载。用户问题涉及"从知识库目录回答问题/检索信息/查资料"时使用。 source

Source: a5c-ai/babysitter

Skill Tier What it adds Upstream
comparable-transaction-finder core Searches M&A and funding databases for relevant comparable transactions source
Customer Feedback Aggregation adjacent Aggregate and analyze customer feedback from multiple sources for product insights source

Source: aaron-he-zhu/aaron-marketing-skills

Skill Tier What it adds Upstream
audience-segment-builder adjacent Use when the user asks to "build audience segments from my customer list", "make value-based / lookalike seed lists", "set up exclusion / suppression segments", or "map audiences to funnel stages across platforms"; turns the user''s OWN … source

Source: affaan-m/everything-claude-code

Skill Tier What it adds Upstream
agentic-os core Build persistent multi-agent operating systems on Claude Code. Covers kernel architecture, specialist agents, slash commands, file-based memory, scheduled automation, and state management without external databases. source

Source: alirezarezvani/claude-skills

Skill Tier What it adds Upstream
product-manager-toolkit adjacent Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use when prioritizing features, synthesizing user research, writing … source

Source: anbeime/skill

Skill Tier What it adds Upstream
product-manager-toolkit adjacent Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use for feature prioritization, user research synthesis, requirement … source

Source: browser-act/skills

Skill Tier What it adds Upstream
taobao-product-reviews adjacent Fetch customer reviews for a Taobao or Tmall product by itemId, returning reviewer name, date, purchased variant, review text, and photo URLs. Use when user asks to get product reviews from Taobao, scrape Taobao customer feedback, extract … source

Source: brycewang-stanford/Auto-Empirical-Research-Skills

Skill Tier What it adds Upstream
biomedical-skills core 24 biomedical research skills. Trigger: medical research, clinical trials, genomics, bioinformatics. Design: domain databases, wet-lab/dry-lab methods, and ethical compliance guides. source
boolean-search-guide core Master Boolean operators and advanced search syntax for academic databases source
conservation-biology-guide core Apply conservation biology methods, databases, and assessment tools source
database-comparison-guide core Compare major academic databases and when to use each for research source
deep-literature-search core Multi-source exhaustive literature search across academic databases source
economics-skills core 9 economics skills. Trigger: economic modeling, policy analysis, macroeconomic data, FRED. Design: theory plus empirical methods with standard economics databases. source
findpapers-guide core Search multiple academic databases simultaneously with Findpapers source
i1 core Paper Retrieval Agent - Multi-database paper fetching from Semantic Scholar, OpenAlex, arXiv Handles rate limiting, deduplication, and PDF URL extraction Use when: fetching papers, searching databases, paper retrieval Triggers: fetch … source
law-skills core 9 legal research skills. Trigger: legal research, case law analysis, regulatory compliance. Design: legal databases, citation networks, and judicial analytics tools. source
literature-review core Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … source
literature-survey-generator core Generate a complete academic literature survey from scratch using multi-agent orchestration. Searches academic databases (OpenAlex, CrossRef, Unpaywall), downloads PDFs, builds BibTeX, drafts a LaTeX review, compiles it, reviews for … source
notero-zotero-notion-guide core Sync Zotero references and annotations to Notion databases source

Source: davepoon/buildwithclaude

Skill Tier What it adds Upstream
notion-automation core Automate Notion tasks via Rube MCP (Composio): pages, databases, blocks, comments, users. Always search tools first for current schemas. source
market-research adjacent Manages the founder's market understanding — running initial market research, updating findings, and answering questions about market size, customer segments, buying behavior, pricing benchmarks, and industry trends. Use when the … source

Source: davila7/claude-code-templates

Skill Tier What it adds Upstream
railway-templates core Search and deploy services from Railway's template marketplace. Use when user wants to add a service from a template, find templates for a specific use case, or deploy tools like Ghost, Strapi, n8n, Minio, Uptime Kuma, etc. For databases … source
uniprot-database core Direct REST API access to UniProt. Protein searches, FASTA retrieval, ID mapping, Swiss-Prot/TrEMBL. For Python workflows with multiple databases, prefer bioservices (unified interface to 40+ services). Use this for direct HTTP/REST work … source
gget core CLI/Python toolkit for rapid bioinformatics queries. Preferred for quick BLAST searches. Access to 20+ databases: gene info (Ensembl/UniProt), AlphaFold, ARCHS4, Enrichr, OpenTargets, COSMIC, genome downloads. For advanced BLAST/batch … source
literature-review core Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … source
llm-ops core LLM Operations -- RAG, embeddings, vector databases, fine-tuning, prompt engineering avancado, custos de LLM, evals de qualidade e arquiteturas de IA para producao. source
rag-engineer core Expert in building Retrieval-Augmented Generation systems. Masters embedding models, vector databases, chunking strategies, and retrieval optimization for LLM applications. Use when: building RAG, vector search, embeddings, semantic … source
loki-mode adjacent Multi-agent autonomous startup system for Claude Code. Triggers on "Loki Mode". Orchestrates 100+ specialized agents across engineering, QA, DevOps, security, data/ML, business operations, marketing, HR, and customer success. Takes PRD to … source
product-manager-toolkit adjacent Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use for feature prioritization, user research synthesis, requirement … source

Source: Devin-AXIS/iPolloWork

Skill Tier What it adds Upstream
notion-knowledge core Search connected Notion pages and databases, verify the relevant sources, and produce concise answers that preserve links and uncertainty. source

Source: foryourhealth111-pixel/Vibe-Skills

Skill Tier What it adds Upstream
literature-review core Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … source
similarity-search-patterns core Implement efficient similarity search with vector databases. Use when building semantic search, implementing nearest neighbor queries, or optimizing retrieval performance. source
uniprot-database core Direct REST API access to UniProt. Protein searches, FASTA retrieval, ID mapping, Swiss-Prot/TrEMBL. For broader biological evidence lookup across databases, use bio-database-evidence. Use this for direct HTTP/REST work or UniProt-specific … source

Source: giuseppe-trisciuoglio/developer-kit

Skill Tier What it adds Upstream
langchain4j-vector-stores-configuration core Provides configuration patterns for LangChain4J vector stores in RAG applications. Use when building semantic search, integrating vector databases (PostgreSQL/pgvector, Pinecone, MongoDB, Milvus, Neo4j), implementing embedding … source

Source: gooseworks-ai/goose-skills

Skill Tier What it adds Upstream
customer-discovery adjacent Discover all customers of a given company by scanning websites, case studies, review sites, press, social media, job postings, and more. Use when you need competitive intelligence on who a company sells to. source
ad-angle-miner adjacent Mine the highest-converting ad angles from customer reviews, Reddit complaints, support tickets, and competitor ads. Extracts actual pain language, competitor weaknesses, and outcome phrases that real buyers use. Outputs a ranked angle … source
buyer-persona-generator adjacent Research a company's ideal customer profiles and build detailed synthetic buyer personas. Identifies 4-6 distinct buyer segments through web research, then creates rich, realistic personas with demographics, motivations, skepticism … source
company-current-gtm-analysis adjacent Comprehensive GTM analysis of any target company. Researches what a company is currently doing across all go-to-market dimensions — content/blog, founder LinkedIn activity, SEO/traffic, hiring signals, social/community presence, customer … source
customer-story-builder adjacent Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and … source
customer-win-back-sequencer adjacent For churned accounts, research what has changed since they left — new funding, team growth, competitor dissatisfaction, product updates that address their pain — then assess re-engagement potential and generate a personalized win-back … source
icp-identification adjacent Research a company or idea, define the Ideal Customer Profile, and route to the right next step — either mapping the TAM or finding leads/prospects directly. The entry point for any "find me leads", "map my market", or "who should I sell … source
review-intelligence-digest adjacent Scrape G2, Capterra, and Trustpilot reviews for your product and competitors, then extract recurring themes, objections, proof points, and exact customer language for use in messaging. Chains review-site-scraper with LLM analysis. Produces … source
review-scraper adjacent Scrape product reviews from G2, Capterra, and Trustpilot using Apify. Single script with platform dispatch. Use when you need to monitor competitor reviews, track product sentiment, or gather customer feedback from review sites. source
review-site-scraper adjacent Scrape product reviews from G2, Capterra, and Trustpilot using Apify. Single script with platform dispatch. Use when you need to monitor competitor reviews, track product sentiment, or gather customer feedback from review sites. source
voice-of-customer-synthesizer adjacent Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and … source
web-archive-scraper adjacent Search the Wayback Machine for archived versions of websites. Extract cached pages, customer lists, testimonials, and partner directories from sites that have changed or gone offline. Uses the free CDX API — no API key needed. source

Source: infrasity-labs/dev-gtm-claude-skills

Skill Tier What it adds Upstream
customer-research adjacent When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … source
product-manager-toolkit adjacent Comprehensive toolkit for product managers including RICE prioritization, customer interview analysis, PRD templates, discovery frameworks, and go-to-market strategies. Use when prioritizing features, synthesizing user research, writing … source

Source: jabrena/plinth

Skill Tier What it adds Upstream
804-regulations-eu-nis2 adjacent Use when reviewing, designing, or modifying Java enterprise systems that may support essential or important entities, critical-sector services, managed service providers, supply-chain dependencies, or cybersecurity incident escalation … source

Source: JasonColapietro/suede-creator-skills

Skill Tier What it adds Upstream
suede-customer-research adjacent Suede-owned customer-research discipline for interview design, transcript and ticket synthesis, review and forum mining, quote banks, jobs, and evidence-backed personas. Use when discovering or synthesizing what a defined customer segment … source

Source: jeremylongshore/claude-code-plugins-plus-skills

Skill Tier What it adds Upstream
customerio-debug-bundle core Collect Customer.io debug evidence for support tickets. Use when creating support requests, investigating delivery failures, or documenting integration issues. Trigger: "customer.io debug", "customer.io support ticket", "collect … source
clade-embeddings-search core Implement tool use (function calling) with Claude to let it execute actions, Use when working with embeddings-search patterns. query databases, call APIs, and interact with external systems. Trigger with "anthropic tool use", "claude … source
notion-search-retrieve core Search Notion workspaces and retrieve pages, databases, and block content using the Notion API. Use when querying databases with filters, searching across a workspace, paginating large result sets, or extracting page content. Trigger with … source
echo adjacent User researcher — interviews, personas, Jobs-to-Be-Done, and customer feedback synthesis. source

Source: K-Dense-AI/claude-scientific-skills

Skill Tier What it adds Upstream
literature-review core Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … source

Source: K-Dense-AI/scientific-agent-skills

Skill Tier What it adds Upstream
literature-review core Conduct comprehensive, systematic literature reviews using multiple academic databases (PubMed, arXiv, bioRxiv, Semantic Scholar, etc.). This skill should be used when conducting systematic literature reviews, meta-analyses, research … source

Source: mohitagw15856/pm-claude-skills

Skill Tier What it adds Upstream
roadmap-presentation core Create structured roadmap presentations calibrated to any audience. Use when asked to build a product roadmap, present roadmap to leadership, create a roadmap slide, or communicate quarterly plans to execs, teams, or customers. Produces an … source
apology-letter adjacent Write a sincere, effective apology to a customer, group, or the public. Use when asked to write an apology, say sorry to a customer or community, make amends after a mistake, or respond to a complaint with an apology. Produces a genuine … source
discovery-call-prep adjacent Prepare a structured discovery call plan for any prospect. Use when asked to prepare for a sales call, discovery call, prospect meeting, or first call with a potential customer. Produces a call brief with research, hypotheses, questions, … source
discovery-interview-guide adjacent Create a structured user discovery interview guide with screener questions, a discussion guide, and a synthesis framework. Use when planning user interviews, customer discovery sessions, Jobs-to-be-Done research, or problem validation. … source
job-story-mapper adjacent Write Jobs-to-be-Done (JTBD) job stories and map customer jobs across functional, social, and emotional dimensions. Use when defining user needs, writing job stories, conducting JTBD research, or reframing features around customer … source
kyc-escalation adjacent Write an internal KYC/AML escalation memo: a factual time-stamped trigger description, customer-profile vs activity mismatch analysis, red-flag taxonomy mapping, outstanding information, and a recommendation with rationale. Use when asked … source
lifecycle-crm-plan adjacent Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … source
voice-of-customer-program adjacent Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC … source

Source: nexscope-ai/eCommerce-Skills

Skill Tier What it adds Upstream
tiktok-shop-customer-service core Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction source
ecommerce-content-marketing adjacent E-commerce content marketing strategy planner. Generates content calendars, topic ideas, and platform-specific strategies by analyzing customer reviews, trends, competitor content, and SEO opportunities. Two modes: (A) Build — create a … source
market-gap-analysis adjacent Identify underserved market gaps and unmet customer needs in e-commerce. Analyzes competitor blind spots, review pain points, search demand without adequate supply, and emerging customer segments. source
product-review-analysis adjacent Product review analysis and customer feedback intelligence. Pain point identification, praise pattern analysis, feature request extraction, sentiment analysis, and product improvement insights. Use when the user asks about review analysis, … source

Source: nWave-ai/nWave

Skill Tier What it adds Upstream
nw-authoritative-sources core Domain-specific authoritative source databases, search strategies by topic category, and source freshness rules source

Source: rampstackco/claude-skills

Skill Tier What it adds Upstream
discovery-research-synthesis core Turning research artifacts into actionable PM insight. Customer interviews, user research notes, support ticket reviews, sales call transcripts, survey data, in-app feedback, all synthesized into the decisions they are meant to inform. The … source
user-feedback-aggregation adjacent Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that … source

Source: rockscy/solo-skills

Skill Tier What it adds Upstream
bug-from-user adjacent Convert a vague user complaint into a reproducible bug report a solo dev can act on. Use when the user pastes a confusing customer message, says "user says it's broken but I can't repro", "this email makes no sense", or wants to triage a … source
email-customer adjacent Draft a polite-but-firm reply to a tricky customer email — refund request, scope creep, complaint, billing dispute. Use when the user pastes a customer email and asks for a reply, mentions "how do I respond", "user is asking for a refund", … source

Source: wanshuiyin/Auto-claude-code-research-in-sleep

Skill Tier What it adds Upstream
exa-search core AI-powered web search via Exa with content extraction. Use when user says "exa search", "web search with content", "find similar pages", or needs broad web results beyond academic databases (arXiv, Semantic Scholar). source
prior-art-search core Search patent databases and academic literature for prior art relevant to an invention. Use when user says "现有技术检索", "prior art search", "专利检索", "check patents", or wants to find relevant prior art. source

Source: zilliztech/mfs

Skill Tier What it adds Upstream
mfs-find core Search, grep, browse, and read across registered MFS data sources via the mfs CLI — codebases, docs, PDFs, web crawls, databases (postgres/mysql/mongo/snowflake/bigquery), issue trackers (jira/linear/github), CRMs (hubspot), chat … source