customer-contact-centre-information-clerk/references/profile.md

Occupation profile — customer contact centre information clerk

• ESCO URI: http://data.europa.eu/esco/occupation/b7b75eb6-34bc-462d-b412-eed393cc1397
• ESCO code: 4222.1
• ISCO-08 group: 4222 — Contact centre information clerks
• O*NET-SOC: 43-4051.00 — Customer Service Representatives (match: closeMatch)

Description (ESCO)

Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation's services, products and policies.

Definition

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Alternative labels

• customer information center assistant
• client services clerk
• customer helpdesk clerk
• customer contact center information clerk
• customer representative
• customer contact clerk
• customer service clerk
• customer relations representative
• customer support officer