1.3 KiB
1.3 KiB
Competences — ground steward/ground stewardess
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/7153a12d-85e0-4123-87e9-46bb1a2dc929).
Essential
- air passenger behaviour (knowledge)
- air transport law (knowledge)
- assist passengers (skill/competence)
- check in luggage (skill/competence)
- check in passengers (skill/competence)
- communicate with customers (skill/competence)
- maintain customer service (skill/competence)
- manage the customer experience (skill/competence)
- tolerate stress (skill/competence)
Optional
- assist clients with special needs (skill/competence)
- assist customers (skill/competence)
- assist VIP guests (skill/competence)
- board aircraft passengers (skill/competence)
- communicate by telephone (skill/competence)
- conduct airport security screening (skill/competence)
- conduct security screenings (skill/competence)
- customer service (knowledge)
- ensure flights run to schedule (skill/competence)
- guarantee customer satisfaction (skill/competence)
- handle customer complaints (skill/competence)
- maintain relationship with customers (skill/competence)
- process booking (skill/competence)
- sell tickets (skill/competence)
- upsell products (skill/competence)