ground-steward-ground-stewardess/references/tasks.md

Tasks & work activities — ground steward/ground stewardess

Source: O*NET 30.3, occupation 53-6061.00 (Passenger Attendants) — manual nearest-occupation mapping via ISCO group 4221; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Provide boarding assistance to elderly, sick, or injured people.
• [Supplemental] Open and close doors for passengers.
• [Core] Respond to passengers' questions, requests, or complaints.
• [Supplemental] Explain and demonstrate safety procedures and safety equipment use.
• [Supplemental] Perform equipment safety checks prior to departure.
• [Supplemental] Signal transportation operators to stop or to proceed.
• [Supplemental] Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
• [Supplemental] Greet passengers boarding transportation equipment and announce routes and stops.
• [Supplemental] Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
• [Core] Determine or facilitate seating arrangements.
• [Supplemental] Adjust window shades or seat cushions at the request of passengers.
• [Core] Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.

Detailed work activities

• Assist customers to ensure comfort or safety.
• Assist passengers during vehicle boarding.
• Explain regulations, policies, or procedures.
• Follow safety procedures for vehicle operation.
• Provide transportation information to passengers or customers.
• Record operational or production data.
• Signal others to coordinate vehicle movement.
• Verify information or specifications.