30 lines
1.7 KiB
Markdown
30 lines
1.7 KiB
Markdown
# Tasks & work activities — ground steward/ground stewardess
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Source: O*NET 30.3, occupation 53-6061.00 (Passenger Attendants) — manual nearest-occupation mapping via ISCO group 4221; the official ESCO crosswalk has no entry for this ESCO occupation.
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## Task statements
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- **[Core]** Provide boarding assistance to elderly, sick, or injured people.
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- **[Supplemental]** Open and close doors for passengers.
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- **[Core]** Respond to passengers' questions, requests, or complaints.
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- **[Supplemental]** Explain and demonstrate safety procedures and safety equipment use.
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- **[Supplemental]** Perform equipment safety checks prior to departure.
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- **[Supplemental]** Signal transportation operators to stop or to proceed.
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- **[Supplemental]** Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
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- **[Supplemental]** Greet passengers boarding transportation equipment and announce routes and stops.
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- **[Supplemental]** Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
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- **[Core]** Determine or facilitate seating arrangements.
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- **[Supplemental]** Adjust window shades or seat cushions at the request of passengers.
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- **[Core]** Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
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## Detailed work activities
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- Assist customers to ensure comfort or safety.
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- Assist passengers during vehicle boarding.
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- Explain regulations, policies, or procedures.
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- Follow safety procedures for vehicle operation.
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- Provide transportation information to passengers or customers.
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- Record operational or production data.
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- Signal others to coordinate vehicle movement.
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- Verify information or specifications.
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