2.7 KiB
2.7 KiB
name, description
| name | description |
|---|---|
| host-hostess | Occupational skill for the role 'host/hostess' (also: hostess, host, airport host, airport hostess, airport host/hostess). Use when the user asks for typical host/hostess work such as: Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.; Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.; Answer telephone calls and respond to inquiries or transfer calls. |
Host/Hostess
Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.
Core workflow
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- Take and prepare to-go orders.
- Assist other restaurant workers by serving food and beverages, or by bussing tables.
- Provide guests with menus.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- answer incoming calls
- assist clients with special needs
- communicate verbal instructions
- demonstrate intercultural competences in hospitality services
- distribute local information materials
- escort visitors to places of interest
- greet guests
- handle personal identifiable information
- identify customer's needs
- inform tourist groups on logistical times
- maintain customer service
- maintain relationship with customers
- manage tourist groups
- promote the use of sustainable transport
- provide tourism related information
Hot technologies
- Microsoft Office software
- Microsoft Windows
- Microsoft Excel
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2), ONET 30.3 (35-9031.00). See manifest.json for licensing/attribution.*