56 lines
2.7 KiB
Markdown
56 lines
2.7 KiB
Markdown
---
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name: host-hostess
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description: "Occupational skill for the role 'host/hostess' (also: hostess, host, airport host, airport hostess, airport host/hostess). Use when the user asks for typical host/hostess work such as: Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.; Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.; Answer telephone calls and respond to inquiries or transfer calls."
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---
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# Host/Hostess
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Hosts/hostesses welcome and inform visitors at airports, train stations, hotels, exhibitions fairs, and function events and/or attend to passengers in the mean of transport.
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## Core workflow
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1. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
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2. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
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3. Answer telephone calls and respond to inquiries or transfer calls.
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4. Inspect dining and serving areas to ensure cleanliness and proper setup.
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5. Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
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6. Take and prepare to-go orders.
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7. Assist other restaurant workers by serving food and beverages, or by bussing tables.
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8. Provide guests with menus.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- answer incoming calls
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- assist clients with special needs
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- communicate verbal instructions
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- demonstrate intercultural competences in hospitality services
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- distribute local information materials
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- escort visitors to places of interest
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- greet guests
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- handle personal identifiable information
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- identify customer's needs
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- inform tourist groups on logistical times
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- maintain customer service
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- maintain relationship with customers
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- manage tourist groups
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- promote the use of sustainable transport
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- provide tourism related information
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## Hot technologies
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- Microsoft Office software
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- Microsoft Windows
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- Microsoft Excel
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- Facebook
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2), O*NET 30.3 (35-9031.00). See manifest.json for licensing/attribution.*
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