55 lines
2.0 KiB
Markdown
55 lines
2.0 KiB
Markdown
# Competences — host/hostess
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2).
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## Essential
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- **answer incoming calls** (skill/competence)
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- **assist clients with special needs** (skill/competence)
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- **communicate verbal instructions** (skill/competence)
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- **demonstrate intercultural competences in hospitality services** (skill/competence)
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- **distribute local information materials** (skill/competence)
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- **escort visitors to places of interest** (skill/competence)
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- **greet guests** (skill/competence)
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- **handle personal identifiable information** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **inform tourist groups on logistical times** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **maintain relationship with customers** (skill/competence)
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- **manage tourist groups** (skill/competence)
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- **promote the use of sustainable transport** (skill/competence)
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- **provide tourism related information** (skill/competence)
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- **provide visitor information** (skill/competence)
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- **welcome tour groups** (skill/competence)
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## Optional
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- answer questions about the train transport service (skill/competence)
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- apply foreign languages in tourism (skill/competence)
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- assist passengers (skill/competence)
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- be friendly to passengers (skill/competence)
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- check tickets at venue entry (skill/competence)
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- create solutions to problems (skill/competence)
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- handle customer complaints (skill/competence)
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- handle guest luggage (skill/competence)
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- speak different languages (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 46 ads, as of 2026-07-12)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- customer service — **30 %**
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- guest service — **20 %**
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- reservation management — **20 %**
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### Responsibilities
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- greeting guests — **63 %**
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- seating guests — **20 %**
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<!-- market-evidence -->
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