1.6 KiB
1.6 KiB
Competences — hotel concierge
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/1ae8d28e-407c-48ab-88ff-4cb25bfcdea6).
Essential
- assist at check-in (skill/competence)
- assist clients with special needs (skill/competence)
- comply with food safety and hygiene (skill/competence)
- greet guests (skill/competence)
- handle customer complaints (skill/competence)
- identify customer's needs (skill/competence)
- maintain customer service (skill/competence)
- maintain relationship with customers (skill/competence)
- provide tourism related information (skill/competence)
Optional
- assess cleanliness of areas (skill/competence)
- deliver correspondence (skill/competence)
- detect drug abuse (skill/competence)
- distribute local information materials (skill/competence)
- ensure the privacy of guests (skill/competence)
- handle personal identifiable information (skill/competence)
- handover the service area (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- maintain incident reporting records (skill/competence)
- maintain reception area (skill/competence)
- process reservations (skill/competence)
- property management software (knowledge)
- take room service orders (skill/competence)
Market evidence (job-ad analysis, 20 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- guest service — 45 %
- customer service — 40 %
- event planning — 20 %