mail-clerk/references/tasks.md

Tasks & work activities — mail clerk

Source: O*NET 30.3, occupation 43-9051.00 (Mail Clerks and Mail Machine Operators, Except Postal Service).

Task statements

• [Core] Seal or open envelopes, by hand or by using machines.
• [Core] Affix postage to packages or letters by hand, or stamp materials, using postage meters.
• [Core] Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• [Core] Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
• [Core] Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
• [Core] Wrap packages or bundles by hand, or by using tying machines.
• [Core] Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
• [Core] Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
• [Supplemental] Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
• [Supplemental] Clear jams in sortation equipment.
• [Supplemental] Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
• [Supplemental] Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
• [Supplemental] Fold letters or circulars and insert them in envelopes.
• [Supplemental] Remove from machines printed materials, such as labeled articles, postmarked envelopes or tape, and folded sheets.
• [Supplemental] Add ink, fill paste reservoirs, and change machine ribbons when necessary.
• [Supplemental] Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine operations to detect any malfunctions.
• [Supplemental] Read production orders to determine types and sizes of items scheduled for printing and mailing.
• [Supplemental] Mail merchandise samples or promotional literature in response to requests.
• [Supplemental] Inspect mail machine output for defects and determine how to eliminate causes of any defects.
• [Supplemental] Contact delivery or courier services to arrange delivery of letters and parcels.
• [Supplemental] Stamp dates and times of receipt of incoming mail.
• [Supplemental] Operate computer-controlled keyboards or voice recognition equipment to direct items according to established routing schemes.
• [Supplemental] Adjust guides, rollers, loose card inserters, weighing machines, and tying arms, using rules and hand tools.
• [Supplemental] Release packages or letters to customers upon presentation of written notices or other identification.
• [Supplemental] Answer inquiries regarding shipping or mailing policies.
• [Supplemental] Sell mail products, and accept payment for products and mailing charges.

Detailed work activities

• Adjust office equipment to ensure proper operation.
• Analyze shipping information to make routing decisions.
• Attach identification information to products, items or containers.
• Collect deposits, payments or fees.
• Coordinate shipping activities with external parties.
• Explain regulations, policies, or procedures.
• Inspect items for damage or defects.
• Maintain office equipment in proper operating condition.
• Monitor equipment operation to ensure proper functioning.
• Obtain written authorization to perform activities.
• Operate computers or computerized equipment.
• Package objects for shipping.
• Prepare outgoing mail.
• Read work orders to determine material or setup requirements.
• Receive shipments.
• Route mail to correct destinations.
• Sell products or services.
• Send information, materials or documentation.
• Sort mail.
• Unload materials or equipment.
• Verify shipping documentation.
• Weigh parcels to determine shipping costs.