44 lines
1.8 KiB
Markdown
44 lines
1.8 KiB
Markdown
# Competences — motor vehicle aftersales manager
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/1663e9d9-857b-4efa-9ab6-886c7fc763f6).
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## Essential
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- **apply business acumen** (skill/competence)
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- **build business relationships** (skill/competence)
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- **commercial law** (knowledge)
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- **consumer protection** (knowledge)
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- **develop aftersale policies** (skill/competence)
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- **ensure compliance with warranty contracts** (skill/competence)
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- **guarantee customer satisfaction** (skill/competence)
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- **manage aftersales processes to comply with business standards** (skill/competence)
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- **manage staff** (skill/competence)
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- **monitor after sales records** (skill/competence)
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- **negotiate sales contracts** (skill/competence)
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- **perform customers’ needs analysis** (skill/competence)
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- **plan event marketing for promotional campaigns** (skill/competence)
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- **produce statistical financial records** (skill/competence)
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- **product comprehension** (knowledge)
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- **provide customer follow-up services** (skill/competence)
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- **show diplomacy** (skill/competence)
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- **supervise sales activities** (skill/competence)
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- **use mathematical tools for managing vehicles** (skill/competence)
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## Optional
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- apply numeracy skills (skill/competence)
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- car controls (knowledge)
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- competition law (knowledge)
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- employment law (knowledge)
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- give instructions to staff (skill/competence)
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- implement customer follow-up (skill/competence)
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- meet deadlines (skill/competence)
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- new vehicles on the market (knowledge)
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- operate dealership management system (skill/competence)
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- parts pricing (knowledge)
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- report accounts of the professional activity (skill/competence)
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- sales argumentation (knowledge)
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- teamwork principles (knowledge)
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- think proactively to secure sales (skill/competence)
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- types of vehicles (knowledge)
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