motor-vehicle-aftersales-manager/references/tasks.md

Tasks & work activities — motor vehicle aftersales manager

Source: O*NET 30.3, occupation 11-2022.00 (Sales Managers) — manual nearest-occupation mapping via ISCO group 1221; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Resolve customer complaints regarding sales and service.
• [Core] Represent company at trade association meetings to promote products.
• [Core] Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• [Core] Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
• [Core] Confer with potential customers regarding equipment needs, and advise customers on types of equipment to purchase.
• [Core] Oversee regional and local sales managers and their staffs.
• [Core] Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• [Supplemental] Direct foreign sales and service outlets of an organization.
• [Supplemental] Assess marketing potential of new and existing store locations, considering statistics and expenditures.
• [Core] Monitor customer preferences to determine focus of sales efforts.
• [Core] Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
• [Core] Determine price schedules and discount rates.
• [Core] Review operational records and reports to project sales and determine profitability.
• [Core] Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.
• [Core] Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• [Core] Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• [Core] Prepare budgets and approve budget expenditures.

Detailed work activities

• Advise customers on technical or procedural issues.
• Advise others on business or operational matters.
• Analyze financial records or reports to determine state of operations.
• Approve expenditures.
• Conduct opinion surveys or needs assessments.
• Confer with organizational members to accomplish work activities.
• Determine pricing or monetary policies.
• Direct sales, marketing, or customer service activities.
• Establish interpersonal business relationships to facilitate work activities.
• Evaluate employee performance.
• Evaluate potential of products, technologies, or resources.
• Manage human resources activities.
• Prepare operational budgets.
• Represent the organization in external relations.
• Resolve customer complaints or problems.
• Supervise employees.