43 lines
2.9 KiB
Markdown
43 lines
2.9 KiB
Markdown
# Tasks & work activities — motor vehicle aftersales manager
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Source: O*NET 30.3, occupation 11-2022.00 (Sales Managers) — manual nearest-occupation mapping via ISCO group 1221; the official ESCO crosswalk has no entry for this ESCO occupation.
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## Task statements
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- **[Core]** Resolve customer complaints regarding sales and service.
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- **[Core]** Represent company at trade association meetings to promote products.
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- **[Core]** Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
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- **[Core]** Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
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- **[Core]** Confer with potential customers regarding equipment needs, and advise customers on types of equipment to purchase.
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- **[Core]** Oversee regional and local sales managers and their staffs.
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- **[Core]** Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
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- **[Supplemental]** Direct foreign sales and service outlets of an organization.
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- **[Supplemental]** Assess marketing potential of new and existing store locations, considering statistics and expenditures.
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- **[Core]** Monitor customer preferences to determine focus of sales efforts.
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- **[Core]** Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
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- **[Core]** Determine price schedules and discount rates.
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- **[Core]** Review operational records and reports to project sales and determine profitability.
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- **[Core]** Direct, coordinate, and review sales and service accounting and record-keeping, as well as receiving and shipping.
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- **[Core]** Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
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- **[Core]** Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
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- **[Core]** Prepare budgets and approve budget expenditures.
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## Detailed work activities
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- Advise customers on technical or procedural issues.
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- Advise others on business or operational matters.
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- Analyze financial records or reports to determine state of operations.
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- Approve expenditures.
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- Conduct opinion surveys or needs assessments.
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- Confer with organizational members to accomplish work activities.
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- Determine pricing or monetary policies.
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- Direct sales, marketing, or customer service activities.
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- Establish interpersonal business relationships to facilitate work activities.
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- Evaluate employee performance.
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- Evaluate potential of products, technologies, or resources.
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- Manage human resources activities.
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- Prepare operational budgets.
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- Represent the organization in external relations.
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- Resolve customer complaints or problems.
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- Supervise employees.
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