62 lines
3.0 KiB
Markdown
62 lines
3.0 KiB
Markdown
---
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name: office-clerk
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description: "Occupational skill for the role 'office clerk' (also: clerical assistant, correspondence clerk). Use when the user asks for typical office clerk work such as: Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.; Answer telephones, direct calls, and take messages.; Compile, copy, sort, and file records of office activities, business transactions, and other activities."
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---
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# Office Clerk
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Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.
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## Core workflow
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1. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
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2. Answer telephones, direct calls, and take messages.
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3. Compile, copy, sort, and file records of office activities, business transactions, and other activities.
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4. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
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5. Compute, record, and proofread data and other information, such as records or reports.
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6. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
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7. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
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8. Review files, records, and other documents to obtain information to respond to requests.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- align content with form
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- apply grammar and spelling rules
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- communicate by telephone
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- communicate with customers
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- company policies
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- deliver correspondence
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- disseminate internal communications
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- disseminate messages to people
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- facilitate access to information
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- file documents
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- fill out forms
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- handle delivered packages
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- handle mail
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- information confidentiality
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- maintain correspondence records
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## Hot technologies
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- Intuit QuickBooks
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- Microsoft Access
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- Yardi software
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- Adobe InDesign
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- Adobe Acrobat
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- Microsoft SharePoint
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- Microsoft Outlook
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- Oracle PeopleSoft
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- SAP software
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- Henry Schein Dentrix
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/6c999fc7-c6b7-4ef3-a4b9-af124a1783a2), O*NET 30.3 (43-9061.00). See manifest.json for licensing/attribution.*
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