3.0 KiB
3.0 KiB
name, description
| name | description |
|---|---|
| office-clerk | Occupational skill for the role 'office clerk' (also: clerical assistant, correspondence clerk). Use when the user asks for typical office clerk work such as: Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.; Answer telephones, direct calls, and take messages.; Compile, copy, sort, and file records of office activities, business transactions, and other activities. |
Office Clerk
Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients and scheduling meetings.
Core workflow
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Answer telephones, direct calls, and take messages.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Compute, record, and proofread data and other information, such as records or reports.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Review files, records, and other documents to obtain information to respond to requests.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- align content with form
- apply grammar and spelling rules
- communicate by telephone
- communicate with customers
- company policies
- deliver correspondence
- disseminate internal communications
- disseminate messages to people
- facilitate access to information
- file documents
- fill out forms
- handle delivered packages
- handle mail
- information confidentiality
- maintain correspondence records
Hot technologies
- Intuit QuickBooks
- Microsoft Access
- Yardi software
- Adobe InDesign
- Adobe Acrobat
- Microsoft SharePoint
- Microsoft Outlook
- Oracle PeopleSoft
- SAP software
- Henry Schein Dentrix
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/6c999fc7-c6b7-4ef3-a4b9-af124a1783a2), ONET 30.3 (43-9061.00). See manifest.json for licensing/attribution.*