3.3 KiB
3.3 KiB
Competences — office clerk
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6c999fc7-c6b7-4ef3-a4b9-af124a1783a2).
Essential
- align content with form (skill/competence)
- apply grammar and spelling rules (skill/competence)
- communicate by telephone (skill/competence)
- communicate with customers (skill/competence)
- company policies (knowledge)
- deliver correspondence (skill/competence)
- disseminate internal communications (skill/competence)
- disseminate messages to people (skill/competence)
- facilitate access to information (skill/competence)
- file documents (skill/competence)
- fill out forms (skill/competence)
- handle delivered packages (skill/competence)
- handle mail (skill/competence)
- information confidentiality (knowledge)
- maintain correspondence records (skill/competence)
- manage digital documents (skill/competence)
- organise business documents (skill/competence)
- organise facilities for office personnel (skill/competence)
- perform office routine activities (skill/competence)
- prepare correspondence for customers (skill/competence)
- process commissioned instructions (skill/competence)
- process data (skill/competence)
- route correspondence to business departments (skill/competence)
- use different communication channels (skill/competence)
- use office systems (skill/competence)
- use spreadsheets software (skill/competence)
Optional
- accounting techniques (knowledge)
- communicate with customer service department (skill/competence)
- digitise documents (skill/competence)
- document sharing procedures (knowledge)
- draft corporate emails (skill/competence)
- ensure proper document management (skill/competence)
- issue sales invoices (skill/competence)
- keep records of customer interaction (skill/competence)
- maintain internal communication systems (skill/competence)
- maintain inventory of office supplies (skill/competence)
- manage digital archives (skill/competence)
- monitor staff absences (skill/competence)
- perform cleaning duties (skill/competence)
- process customer orders (skill/competence)
- respect data protection principles (skill/competence)
- serve beverages (skill/competence)
- transcription methods (knowledge)
- translate keywords into full texts (skill/competence)
- use free typing techniques (skill/competence)
- use microsoft office (skill/competence)
- use personal organization software (skill/competence)
- use software for data preservation (skill/competence)
Market evidence (job-ad analysis, 12 ads, as of 2026-07-18)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- data entry — 42 %
- filing — 33 %
- administrative support — 25 %
- accounts payable — 17 %
- accounts receivable — 17 %
- property tax reporting — 17 %
- reconciliation — 17 %
- record maintenance — 17 %
- revenue calculation — 17 %
- scheduling — 17 %
Responsibilities
- meeting coordination — 17 %
- answering phones — 17 %
- billing assistance — 17 %
- calendar management — 17 %
- computer data entry — 17 %
- filing — 17 %