88 lines
3.3 KiB
Markdown
88 lines
3.3 KiB
Markdown
# Competences — office clerk
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6c999fc7-c6b7-4ef3-a4b9-af124a1783a2).
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## Essential
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- **align content with form** (skill/competence)
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- **apply grammar and spelling rules** (skill/competence)
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- **communicate by telephone** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **company policies** (knowledge)
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- **deliver correspondence** (skill/competence)
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- **disseminate internal communications** (skill/competence)
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- **disseminate messages to people** (skill/competence)
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- **facilitate access to information** (skill/competence)
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- **file documents** (skill/competence)
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- **fill out forms** (skill/competence)
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- **handle delivered packages** (skill/competence)
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- **handle mail** (skill/competence)
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- **information confidentiality** (knowledge)
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- **maintain correspondence records** (skill/competence)
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- **manage digital documents** (skill/competence)
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- **organise business documents** (skill/competence)
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- **organise facilities for office personnel** (skill/competence)
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- **perform office routine activities** (skill/competence)
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- **prepare correspondence for customers** (skill/competence)
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- **process commissioned instructions** (skill/competence)
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- **process data** (skill/competence)
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- **route correspondence to business departments** (skill/competence)
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- **use different communication channels** (skill/competence)
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- **use office systems** (skill/competence)
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- **use spreadsheets software** (skill/competence)
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## Optional
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- accounting techniques (knowledge)
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- communicate with customer service department (skill/competence)
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- digitise documents (skill/competence)
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- document sharing procedures (knowledge)
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- draft corporate emails (skill/competence)
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- ensure proper document management (skill/competence)
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- issue sales invoices (skill/competence)
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- keep records of customer interaction (skill/competence)
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- maintain internal communication systems (skill/competence)
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- maintain inventory of office supplies (skill/competence)
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- manage digital archives (skill/competence)
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- monitor staff absences (skill/competence)
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- perform cleaning duties (skill/competence)
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- process customer orders (skill/competence)
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- respect data protection principles (skill/competence)
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- serve beverages (skill/competence)
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- transcription methods (knowledge)
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- translate keywords into full texts (skill/competence)
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- use free typing techniques (skill/competence)
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- use microsoft office (skill/competence)
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- use personal organization software (skill/competence)
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- use software for data preservation (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 12 ads, as of 2026-07-18)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- data entry — **42 %**
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- filing — **33 %**
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- administrative support — **25 %**
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- accounts payable — **17 %**
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- accounts receivable — **17 %**
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- property tax reporting — **17 %**
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- reconciliation — **17 %**
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- record maintenance — **17 %**
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- revenue calculation — **17 %**
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- scheduling — **17 %**
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### Responsibilities
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- meeting coordination — **17 %**
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- answering phones — **17 %**
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- billing assistance — **17 %**
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- calendar management — **17 %**
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- computer data entry — **17 %**
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- filing — **17 %**
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<!-- market-evidence -->
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