postman-postwoman/references/tasks.md

Tasks & work activities — postman/postwoman

Source: O*NET 30.3, occupation 43-5052.00 (Postal Service Mail Carriers).

Task statements

• [Core] Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
• [Core] Sort mail for delivery, arranging it in delivery sequence.
• [Core] Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
• [Core] Return to the post office with mail collected from homes, businesses, and public mailboxes.
• [Core] Turn in money and receipts collected along mail routes.
• [Core] Sign for cash-on-delivery and registered mail before leaving the post office.
• [Core] Record address changes and redirect mail for those addresses.
• [Core] Hold mail for customers who are away from delivery locations.
• [Core] Bundle mail in preparation for delivery or transportation to relay boxes.
• [Core] Leave notices telling patrons where to collect mail that could not be delivered.
• [Core] Meet schedules for the collection and return of mail.
• [Core] Return incorrectly addressed mail to senders.
• [Core] Maintain accurate records of deliveries.
• [Core] Answer customers' questions about postal services and regulations.
• [Core] Provide customers with change of address cards and other forms.
• [Core] Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
• [Core] Scan labels on letters or parcels to confirm receipt.
• [Supplemental] Register, certify, and insure parcels and letters.
• [Supplemental] Travel to post offices to pick up the mail for routes or pick up mail from postal relay boxes.
• [Supplemental] Complete forms that notify publishers of address changes.
• [Supplemental] Sell stamps and money orders.

Detailed work activities

• Arrange insurance coverage.
• Collect deposits, payments or fees.
• Deliver items.
• Enter information into databases or software programs.
• Explain regulations, policies, or procedures.
• Maintain financial or account records.
• Obtain written authorization to perform activities.
• Operate vehicles or material-moving equipment.
• Package objects for shipping.
• Perform administrative or clerical tasks.
• Prepare documentation for contracts, transactions, or regulatory compliance.
• Prepare outgoing mail.
• Provide notifications to customers or patrons.
• Record shipping information.
• Report maintenance or equipment problems to appropriate personnel.
• Route mail to correct destinations.
• Sell products or services.
• Sort mail.