33 lines
1.5 KiB
Markdown
33 lines
1.5 KiB
Markdown
# Competences — railway sales agent
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9a99a5fe-875d-49b2-9b53-cc1b73be1659).
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## Essential
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- **act with a high level of safety awareness** (skill/competence)
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- **adapt communication style according to recipient** (skill/competence)
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- **advise customers on the product range of railway companies** (skill/competence)
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- **apply numeracy skills** (skill/competence)
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- **communicate clearly with passengers** (skill/competence)
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- **communicate with customer service department** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **geographic areas** (knowledge)
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- **handle petty cash** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **manage difficult clients** (skill/competence)
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- **persuade clients with alternatives** (skill/competence)
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- **process order forms with customer's information** (skill/competence)
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- **react calmly in stressful situations** (skill/competence)
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- **sell train tickets** (skill/competence)
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- **update message displays** (skill/competence)
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- **use different communication channels** (skill/competence)
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## Optional
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- achieve sales targets (skill/competence)
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- act reliably (skill/competence)
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- follow ethical code of conduct in transport services (skill/competence)
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- interpret customer non-verbal communication (skill/competence)
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- provide high quality customer service (skill/competence)
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- satisfy customers (skill/competence)
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