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secretary/references/skills.md
2026-08-14 19:12:11 +02:00

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Competences — secretary

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/5ac377d2-e1d0-4911-a299-b4ef2782a0ba).

Essential

  • administer appointments (skill/competence)
  • communicate by telephone (skill/competence)
  • communicate schedules to the people concerned (skill/competence)
  • company policies (knowledge)
  • disseminate internal communications (skill/competence)
  • disseminate messages to people (skill/competence)
  • draft corporate emails (skill/competence)
  • file documents (skill/competence)
  • fill out forms (skill/competence)
  • handle mail (skill/competence)
  • keep task records (skill/competence)
  • maintain internal communication systems (skill/competence)
  • manage digital documents (skill/competence)
  • manage personnel agenda (skill/competence)
  • monitor staff absences (skill/competence)
  • organise business documents (skill/competence)
  • organise facilities for office personnel (skill/competence)
  • perform office routine activities (skill/competence)
  • process commissioned instructions (skill/competence)
  • use microsoft office (skill/competence)
  • use spreadsheets software (skill/competence)
  • use word processing software (skill/competence)

Optional

  • accounting techniques (knowledge)
  • deliver correspondence (skill/competence)
  • demonstrate professional attitude to clients (skill/competence)
  • develop documentation in accordance with legal requirements (skill/competence)
  • education administration (knowledge)
  • education law (knowledge)
  • handle financial transactions (skill/competence)
  • handle petty cash (skill/competence)
  • issue sales invoices (skill/competence)
  • labour law (knowledge)
  • liaise with typists (skill/competence)
  • manage accounts (skill/competence)
  • manage budgets (skill/competence)
  • manage needs for stationery items (skill/competence)
  • manage online content (skill/competence)
  • organise travel arrangements for staff (skill/competence)
  • place orders for printed paper goods (skill/competence)
  • prepare presentation material (skill/competence)
  • use office systems (skill/competence)
  • use personal organization software (skill/competence)
  • write meeting reports (skill/competence)

Market evidence (job-ad analysis, 48 ads, as of 2026-07-19)

Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.

Hard skills

  • data entry — 29 %
  • report preparation — 21 %
  • administrative support — 19 %