53 lines
1.8 KiB
Markdown
53 lines
1.8 KiB
Markdown
---
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name: taxi-controller
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description: "Occupational skill for the role 'taxi controller' (also: taxi dispatcher, private hire controller, minicab controller, private hire dispatcher, minicab dispatcher). Use when the user asks for typical taxi controller work such as: typical taxi controller responsibilities"
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---
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# Taxi Controller
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Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
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## Core workflow
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- assign taxi fares
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- communicate by telephone
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- communicate verbal instructions
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- consider economic criteria in decision making
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- control taxi schedules
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- follow up complaint reports
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- handle customer complaints
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- listen actively
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- log times of taxis
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- match vehicles with routes
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- monitor drivers
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- operate radio dispatch systems for taxis
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- passenger transport regulations
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- read maps
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- relay messages through radio and telephone systems
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## Hot technologies
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- Kronos Workforce Timekeeper
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- Microsoft Access
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- Microsoft Excel
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- Microsoft Office software
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- Microsoft Outlook
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- Microsoft PowerPoint
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- Microsoft Windows
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- Microsoft Word
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- SAP software
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/61ed67cd-67d7-44d8-bc2d-47fc79110a59), O*NET 30.3 (43-5032.00, manual nearest match). See manifest.json for licensing/attribution.*
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