1.8 KiB
1.8 KiB
Competences — taxi controller
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/61ed67cd-67d7-44d8-bc2d-47fc79110a59).
Essential
- assign taxi fares (skill/competence)
- communicate by telephone (skill/competence)
- communicate verbal instructions (skill/competence)
- consider economic criteria in decision making (skill/competence)
- control taxi schedules (skill/competence)
- follow up complaint reports (skill/competence)
- handle customer complaints (skill/competence)
- listen actively (skill/competence)
- log times of taxis (skill/competence)
- match vehicles with routes (skill/competence)
- monitor drivers (skill/competence)
- operate radio dispatch systems for taxis (skill/competence)
- passenger transport regulations (knowledge)
- read maps (skill/competence)
- relay messages through radio and telephone systems (skill/competence)
- road traffic laws (knowledge)
- use codes to communicate with taxi drivers (skill/competence)
- use different communication channels (skill/competence)
Optional
- drive in urban areas (skill/competence)
- have computer literacy (skill/competence)
- perform services in a flexible manner (skill/competence)
- provide high-end driving services (skill/competence)
Market evidence (job-ad analysis, 10 ads, as of 2026-07-20)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- booking management — 30 %
- taxi booking management — 30 %
- issue resolution — 20 %
- customer service — 20 %
- dispatching — 20 %
Responsibilities
- dispatching jobs — 20 %
- customer communication — 20 %
- taking bookings — 20 %