feat: telephone-switchboard-operator skill package v0.1.0

SKILL.md

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+---
+name: telephone-switchboard-operator
+description: "Occupational skill for the role 'telephone switchboard operator' (also: receptionist, telephone operator, switchboard operator, telephone answering service operator, switchboard receptionist, alarm centre dispatcher). Use when the user asks for typical telephone switchboard operator work such as: Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.; Process incoming or outgoing mail, packages, or deliveries.; Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes."
+---
+
+# Telephone Switchboard Operator
+
+Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
+
+## Core workflow
+
+1. Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
+2. Process incoming or outgoing mail, packages, or deliveries.
+3. Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
+4. Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
+5. Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
+6. Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
+7. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
+8. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
+
+## How to use this skill
+
+- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
+- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
+- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
+- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
+- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
+
+## Key competences (essential)
+
+- answer incoming calls
+- communicate by telephone
+- electronic communication
+- maintain telephony system
+- redirect callers
+- use communication devices
+- use computer telephony integration
+
+## Hot technologies
+
+- Microsoft Access
+- Microsoft Outlook
+- SAP software
+- Microsoft Office software
+- Microsoft Windows
+- Microsoft PowerPoint
+- Microsoft Excel
+- Microsoft Word
+
+
+<!-- hot-tech -->
+
+## Hot technologies
+
+Top tools from 43 gated job ads (see references/market.md, as of 2026-07-20):
+
+- Microsoft Excel — 16 %
+- Microsoft Outlook — 16 %
+- Microsoft Word — 16 %
+- EPIC — 9 %
+
+<!-- hot-tech -->
+
+---
+*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/0bf68df5-e808-4c27-abf2-6f85440f2d7f), O*NET 30.3 (43-2011.00). See manifest.json for licensing/attribution.*