3.1 KiB
3.1 KiB
name, description
| name | description |
|---|---|
| telephone-switchboard-operator | Occupational skill for the role 'telephone switchboard operator' (also: receptionist, telephone operator, switchboard operator, telephone answering service operator, switchboard receptionist, alarm centre dispatcher). Use when the user asks for typical telephone switchboard operator work such as: Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.; Process incoming or outgoing mail, packages, or deliveries.; Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes. |
Telephone Switchboard Operator
Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
Core workflow
- Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
- Process incoming or outgoing mail, packages, or deliveries.
- Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- answer incoming calls
- communicate by telephone
- electronic communication
- maintain telephony system
- redirect callers
- use communication devices
- use computer telephony integration
Hot technologies
- Microsoft Access
- Microsoft Outlook
- SAP software
- Microsoft Office software
- Microsoft Windows
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Hot technologies
Top tools from 43 gated job ads (see references/market.md, as of 2026-07-20):
- Microsoft Excel — 16 %
- Microsoft Outlook — 16 %
- Microsoft Word — 16 %
- EPIC — 9 %
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/0bf68df5-e808-4c27-abf2-6f85440f2d7f), ONET 30.3 (43-2011.00). See manifest.json for licensing/attribution.*