66 lines
3.1 KiB
Markdown
66 lines
3.1 KiB
Markdown
---
|
|
name: telephone-switchboard-operator
|
|
description: "Occupational skill for the role 'telephone switchboard operator' (also: receptionist, telephone operator, switchboard operator, telephone answering service operator, switchboard receptionist, alarm centre dispatcher). Use when the user asks for typical telephone switchboard operator work such as: Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.; Process incoming or outgoing mail, packages, or deliveries.; Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes."
|
|
---
|
|
|
|
# Telephone Switchboard Operator
|
|
|
|
Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
|
|
|
|
## Core workflow
|
|
|
|
1. Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
|
|
2. Process incoming or outgoing mail, packages, or deliveries.
|
|
3. Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
|
|
4. Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
|
|
5. Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
|
|
6. Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
|
|
7. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
|
|
8. Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
|
|
|
|
## How to use this skill
|
|
|
|
- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
|
|
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
|
|
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
|
|
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
|
|
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
|
|
|
|
## Key competences (essential)
|
|
|
|
- answer incoming calls
|
|
- communicate by telephone
|
|
- electronic communication
|
|
- maintain telephony system
|
|
- redirect callers
|
|
- use communication devices
|
|
- use computer telephony integration
|
|
|
|
## Hot technologies
|
|
|
|
- Microsoft Access
|
|
- Microsoft Outlook
|
|
- SAP software
|
|
- Microsoft Office software
|
|
- Microsoft Windows
|
|
- Microsoft PowerPoint
|
|
- Microsoft Excel
|
|
- Microsoft Word
|
|
|
|
|
|
<!-- hot-tech -->
|
|
|
|
## Hot technologies
|
|
|
|
Top tools from 43 gated job ads (see references/market.md, as of 2026-07-20):
|
|
|
|
- Microsoft Excel — 16 %
|
|
- Microsoft Outlook — 16 %
|
|
- Microsoft Word — 16 %
|
|
- EPIC — 9 %
|
|
|
|
<!-- hot-tech -->
|
|
|
|
---
|
|
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/0bf68df5-e808-4c27-abf2-6f85440f2d7f), O*NET 30.3 (43-2011.00). See manifest.json for licensing/attribution.*
|