1.3 KiB
1.3 KiB
Competences — telephone switchboard operator
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/0bf68df5-e808-4c27-abf2-6f85440f2d7f).
Essential
- answer incoming calls (skill/competence)
- communicate by telephone (skill/competence)
- electronic communication (knowledge)
- maintain telephony system (skill/competence)
- redirect callers (skill/competence)
- use communication devices (skill/competence)
- use computer telephony integration (skill/competence)
Optional
- concepts of telecommunications (knowledge)
- greet guests (skill/competence)
- handle helpdesk problems (skill/competence)
- ICT communications protocols (knowledge)
- implement a virtual private network (skill/competence)
- install electronic communication equipment (skill/competence)
- monitor communication channels' performance (skill/competence)
- respond to customers' inquiries (skill/competence)
Market evidence (job-ad analysis, 43 ads, as of 2026-07-20)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- telephone operation — 30 %
- customer service — 26 %
- data entry — 23 %
- call routing — 23 %
Responsibilities
- answering incoming calls — 23 %