44 lines
1.3 KiB
Markdown
44 lines
1.3 KiB
Markdown
# Competences — telephone switchboard operator
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/0bf68df5-e808-4c27-abf2-6f85440f2d7f).
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## Essential
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- **answer incoming calls** (skill/competence)
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- **communicate by telephone** (skill/competence)
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- **electronic communication** (knowledge)
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- **maintain telephony system** (skill/competence)
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- **redirect callers** (skill/competence)
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- **use communication devices** (skill/competence)
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- **use computer telephony integration** (skill/competence)
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## Optional
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- concepts of telecommunications (knowledge)
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- greet guests (skill/competence)
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- handle helpdesk problems (skill/competence)
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- ICT communications protocols (knowledge)
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- implement a virtual private network (skill/competence)
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- install electronic communication equipment (skill/competence)
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- monitor communication channels' performance (skill/competence)
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- respond to customers' inquiries (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 43 ads, as of 2026-07-20)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- telephone operation — **30 %**
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- customer service — **26 %**
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- data entry — **23 %**
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- call routing — **23 %**
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### Responsibilities
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- answering incoming calls — **23 %**
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<!-- market-evidence -->
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