2.9 KiB
2.9 KiB
name, description
| name | description |
|---|---|
| ticket-sales-agent | Occupational skill for the role 'ticket sales agent' (also: ticket booking agent, ticket reservation agent, ticket agent). Use when the user asks for typical ticket sales agent work such as: Keep information facilities clean during operation.; Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.; Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. |
Ticket Sales Agent
Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
Core workflow
- Keep information facilities clean during operation.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- assist clients with special needs
- cancellation policies of service providers
- communicate with customers
- handle personal identifiable information
- have computer literacy
- inform customers of activity changes
- keep up to date on local events
- maintain customer service
- process booking
- process payments
- provide tourism related information
- quote prices
- respond to customers' inquiries
- sell tickets
- upsell products
Hot technologies
- Microsoft Access
- Microsoft Outlook
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7), ONET 30.3 (43-4181.00). See manifest.json for licensing/attribution.*