58 lines
2.9 KiB
Markdown
58 lines
2.9 KiB
Markdown
---
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name: ticket-sales-agent
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description: "Occupational skill for the role 'ticket sales agent' (also: ticket booking agent, ticket reservation agent, ticket agent). Use when the user asks for typical ticket sales agent work such as: Keep information facilities clean during operation.; Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.; Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers."
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---
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# Ticket Sales Agent
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Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
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## Core workflow
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1. Keep information facilities clean during operation.
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2. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
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3. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
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4. Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
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5. Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
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6. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
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7. Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
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8. Maintain computerized inventories of available passenger space and provide information on space reserved or available.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- assist clients with special needs
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- cancellation policies of service providers
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- communicate with customers
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- handle personal identifiable information
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- have computer literacy
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- inform customers of activity changes
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- keep up to date on local events
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- maintain customer service
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- process booking
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- process payments
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- provide tourism related information
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- quote prices
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- respond to customers' inquiries
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- sell tickets
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- upsell products
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## Hot technologies
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- Microsoft Access
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- Microsoft Outlook
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- Microsoft Office software
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- Microsoft PowerPoint
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- Microsoft Excel
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- Microsoft Word
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7), O*NET 30.3 (43-4181.00). See manifest.json for licensing/attribution.*
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