2.7 KiB
2.7 KiB
Competences — tourist information officer
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9b35eab1-2adc-4057-a620-181862656a19).
Essential
- apply foreign languages in tourism (skill/competence)
- assist visitors (skill/competence)
- build a network of suppliers in tourism (skill/competence)
- collect tourist information (skill/competence)
- communicate with customers (skill/competence)
- comply with food safety and hygiene (skill/competence)
- coordinate efforts of stakeholders for destination promotion (skill/competence)
- demonstrate intercultural competences in hospitality services (skill/competence)
- develop tourist information materials (skill/competence)
- devise special promotions (skill/competence)
- distribute local information materials (skill/competence)
- geographical areas relevant to tourism (knowledge)
- handle personal identifiable information (skill/competence)
- identify customer's needs (skill/competence)
- local area tourism industry (knowledge)
- maintain customer records (skill/competence)
- maintain customer service (skill/competence)
- process booking (skill/competence)
- process reservations (skill/competence)
- produce content for tourism brochures (skill/competence)
- provide directions to guests (skill/competence)
- provide tourism related information (skill/competence)
- quote prices (skill/competence)
- respond to customers' inquiries (skill/competence)
Optional
- apply social media marketing (skill/competence)
- augmented reality (knowledge)
- build business relationships (skill/competence)
- ecotourism (knowledge)
- educate on sustainable tourism (skill/competence)
- engage local communities in the management of natural protected areas (skill/competence)
- ensure client orientation (skill/competence)
- improve customer traveling experiences with augmented reality (skill/competence)
- integrate content into output media (skill/competence)
- manage conservation of natural and cultural heritage (skill/competence)
- manage visitor flows in natural protected areas (skill/competence)
- organise cultural events (skill/competence)
- perform services in a flexible manner (skill/competence)
- process payments (skill/competence)
- promote virtual reality travelling experiences (skill/competence)
- self-service technologies in tourism (knowledge)
- sell souvenirs (skill/competence)
- sell tickets (skill/competence)
- support community-based tourism (skill/competence)
- support local tourism (skill/competence)
- use e-tourism platforms (skill/competence)
- virtual reality (knowledge)
- work in a hospitality team (skill/competence)