57 lines
2.7 KiB
Markdown
57 lines
2.7 KiB
Markdown
# Competences — tourist information officer
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9b35eab1-2adc-4057-a620-181862656a19).
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## Essential
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- **apply foreign languages in tourism** (skill/competence)
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- **assist visitors** (skill/competence)
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- **build a network of suppliers in tourism** (skill/competence)
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- **collect tourist information** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **comply with food safety and hygiene** (skill/competence)
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- **coordinate efforts of stakeholders for destination promotion** (skill/competence)
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- **demonstrate intercultural competences in hospitality services** (skill/competence)
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- **develop tourist information materials** (skill/competence)
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- **devise special promotions** (skill/competence)
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- **distribute local information materials** (skill/competence)
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- **geographical areas relevant to tourism** (knowledge)
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- **handle personal identifiable information** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **local area tourism industry** (knowledge)
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- **maintain customer records** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **process booking** (skill/competence)
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- **process reservations** (skill/competence)
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- **produce content for tourism brochures** (skill/competence)
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- **provide directions to guests** (skill/competence)
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- **provide tourism related information** (skill/competence)
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- **quote prices** (skill/competence)
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- **respond to customers' inquiries** (skill/competence)
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## Optional
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- apply social media marketing (skill/competence)
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- augmented reality (knowledge)
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- build business relationships (skill/competence)
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- ecotourism (knowledge)
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- educate on sustainable tourism (skill/competence)
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- engage local communities in the management of natural protected areas (skill/competence)
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- ensure client orientation (skill/competence)
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- improve customer traveling experiences with augmented reality (skill/competence)
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- integrate content into output media (skill/competence)
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- manage conservation of natural and cultural heritage (skill/competence)
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- manage visitor flows in natural protected areas (skill/competence)
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- organise cultural events (skill/competence)
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- perform services in a flexible manner (skill/competence)
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- process payments (skill/competence)
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- promote virtual reality travelling experiences (skill/competence)
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- self-service technologies in tourism (knowledge)
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- sell souvenirs (skill/competence)
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- sell tickets (skill/competence)
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- support community-based tourism (skill/competence)
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- support local tourism (skill/competence)
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- use e-tourism platforms (skill/competence)
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- virtual reality (knowledge)
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- work in a hospitality team (skill/competence)
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