80 lines
2.9 KiB
Markdown
80 lines
2.9 KiB
Markdown
---
|
|
name: travel-agent
|
|
description: "Occupational skill for the role 'travel agent' (also: reservations agent, travel booking agent, sales agent, travel sales agent). Use when the user asks for typical travel agent work such as: Plan tour itineraries, applying knowledge of travel routes and destination sites.; Resolve any problems with itineraries, service, or accommodations.; Sell travel packages."
|
|
---
|
|
|
|
# Travel Agent
|
|
|
|
Travel agents design and market travel programme itineraries for potential travellers or visitors.
|
|
|
|
## Core workflow
|
|
|
|
1. Plan tour itineraries, applying knowledge of travel routes and destination sites.
|
|
2. Resolve any problems with itineraries, service, or accommodations.
|
|
3. Sell travel packages.
|
|
4. Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
|
|
5. Evaluate services received on the tour, and report findings to tour organizers.
|
|
6. Attend to special needs of tour participants.
|
|
7. Give advice on sightseeing and shopping.
|
|
8. Administer first aid to injured group participants.
|
|
|
|
## How to use this skill
|
|
|
|
- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
|
|
- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
|
|
- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
|
|
- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
|
|
- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
|
|
|
|
## Key competences (essential)
|
|
|
|
- achieve sales targets
|
|
- advertise travel insurance
|
|
- apply foreign languages in tourism
|
|
- comply with food safety and hygiene
|
|
- develop inclusive communication material
|
|
- distribute local information materials
|
|
- ecotourism
|
|
- educate on sustainable tourism
|
|
- engage local communities in the management of natural protected areas
|
|
- ensure the privacy of guests
|
|
- geographical areas relevant to tourism
|
|
- handle customer complaints
|
|
- handle financial transactions
|
|
- identify customer's needs
|
|
- implement marketing strategies
|
|
|
|
## Hot technologies
|
|
|
|
- Tableau
|
|
- Microsoft Access
|
|
- Structured query language SQL
|
|
- Microsoft Outlook
|
|
- Microsoft Office software
|
|
- Microsoft PowerPoint
|
|
- Microsoft Excel
|
|
- Facebook
|
|
- Microsoft Word
|
|
|
|
|
|
<!-- hot-tech -->
|
|
|
|
## Hot technologies
|
|
|
|
Top tools from 57 gated job ads (see references/market.md, as of 2026-07-20):
|
|
|
|
- travel booking systems — 12 %
|
|
- Microsoft Excel — 11 %
|
|
- Microsoft Word — 11 %
|
|
- web-based applications — 11 %
|
|
- AAA Intranet — 9 %
|
|
- Sabre — 9 %
|
|
- Travel booking sites — 9 %
|
|
- Microsoft Outlook — 7 %
|
|
- Microsoft Office — 5 %
|
|
|
|
<!-- hot-tech -->
|
|
|
|
---
|
|
*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/79f8f68c-5509-4119-9373-8bef1c364d31), O*NET 30.3 (39-7012.00). See manifest.json for licensing/attribution.*
|