travel-agent/references/tasks.md

Tasks & work activities — travel agent

Source: O*NET 30.3, occupation 39-7012.00 (Travel Guides).

Task statements

• [Core] Plan tour itineraries, applying knowledge of travel routes and destination sites.
• [Core] Resolve any problems with itineraries, service, or accommodations.
• [Core] Sell travel packages.
• [Core] Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
• [Core] Evaluate services received on the tour, and report findings to tour organizers.
• [Core] Attend to special needs of tour participants.
• [Core] Give advice on sightseeing and shopping.
• [Core] Administer first aid to injured group participants.
• [Supplemental] Lead individuals or groups to tour site locations and describe points of interest.
• [Supplemental] Verify amounts and quality of equipment prior to expeditions or tours.
• [Supplemental] Pay bills and record checks issued.
• [Supplemental] Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
• [Supplemental] Pilot airplanes or drive land and water vehicles to transport tourists to activity or tour sites.
• [Supplemental] Set up camps, and prepare meals for tour group members.
• [Supplemental] Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
• [Supplemental] Sell or rent equipment, clothing, and supplies related to expeditions.
• [Supplemental] Explain hunting and fishing laws to groups to ensure compliance.

Detailed work activities

• Administer first aid.
• Arrange services or reservations for patrons.
• Assist individuals with special needs.
• Demonstrate activity techniques or equipment use.
• Drive vehicles to transport patrons.
• Evaluate program effectiveness.
• Explain regulations, policies, or procedures.
• Guide patrons on tours.
• Maintain financial or account records.
• Manage budgets for personal services operations.
• Monitor availability of equipment or supplies.
• Organize recreational activities or events.
• Prepare foods or meals.
• Provide attraction or event information to patrons.
• Report information to managers or other personnel.
• Resolve customer complaints or problems.
• Sell products or services.