44 lines
2.4 KiB
Markdown
44 lines
2.4 KiB
Markdown
# Tasks & work activities — travel agent
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Source: O*NET 30.3, occupation 39-7012.00 (Travel Guides).
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## Task statements
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- **[Core]** Plan tour itineraries, applying knowledge of travel routes and destination sites.
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- **[Core]** Resolve any problems with itineraries, service, or accommodations.
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- **[Core]** Sell travel packages.
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- **[Core]** Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
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- **[Core]** Evaluate services received on the tour, and report findings to tour organizers.
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- **[Core]** Attend to special needs of tour participants.
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- **[Core]** Give advice on sightseeing and shopping.
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- **[Core]** Administer first aid to injured group participants.
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- **[Supplemental]** Lead individuals or groups to tour site locations and describe points of interest.
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- **[Supplemental]** Verify amounts and quality of equipment prior to expeditions or tours.
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- **[Supplemental]** Pay bills and record checks issued.
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- **[Supplemental]** Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
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- **[Supplemental]** Pilot airplanes or drive land and water vehicles to transport tourists to activity or tour sites.
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- **[Supplemental]** Set up camps, and prepare meals for tour group members.
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- **[Supplemental]** Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
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- **[Supplemental]** Sell or rent equipment, clothing, and supplies related to expeditions.
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- **[Supplemental]** Explain hunting and fishing laws to groups to ensure compliance.
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## Detailed work activities
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- Administer first aid.
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- Arrange services or reservations for patrons.
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- Assist individuals with special needs.
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- Demonstrate activity techniques or equipment use.
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- Drive vehicles to transport patrons.
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- Evaluate program effectiveness.
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- Explain regulations, policies, or procedures.
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- Guide patrons on tours.
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- Maintain financial or account records.
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- Manage budgets for personal services operations.
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- Monitor availability of equipment or supplies.
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- Organize recreational activities or events.
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- Prepare foods or meals.
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- Provide attraction or event information to patrons.
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- Report information to managers or other personnel.
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- Resolve customer complaints or problems.
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- Sell products or services.
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