veterinary-receptionist/references/tasks.md

Tasks & work activities — veterinary receptionist

Source: O*NET 30.3, occupation 43-4171.00 (Receptionists and Information Clerks) — manual nearest-occupation mapping via ISCO group 4226; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• [Core] Receive payment and record receipts for services.
• [Core] Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• [Core] Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• [Core] Hear and resolve complaints from customers or the public.
• [Core] File and maintain records.
• [Core] Transmit information or documents to customers, using computer, mail, or facsimile machine.
• [Core] Schedule appointments and maintain and update appointment calendars.
• [Supplemental] Analyze data to determine answers to questions from customers or members of the public.
• [Core] Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• [Supplemental] Keep a current record of staff members' whereabouts and availability.
• [Core] Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• [Supplemental] Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
• [Supplemental] Take orders for merchandise or materials and send them to the proper departments to be filled.
• [Supplemental] Process and prepare memos, correspondence, travel vouchers, or other documents.
• [Supplemental] Schedule space or equipment for special programs and prepare lists of participants.
• [Supplemental] Enroll individuals to participate in programs and notify them of their acceptance.
• [Core] Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Detailed work activities

• Analyze operational or research data.
• Answer telephones to direct calls or provide information.
• Calculate costs of goods or services.
• Clean facilities or equipment.
• Collect deposits, payments or fees.
• Discuss goods or services information with customers or patrons.
• Distribute incoming mail.
• File documents or records.
• Greet customers, patrons, or visitors.
• Operate computers or computerized equipment.
• Order materials, supplies, or equipment.
• Prepare business correspondence.
• Proofread documents, records, or other files to ensure accuracy.
• Provide notifications to customers or patrons.
• Record personnel information.
• Respond to customer problems or complaints.
• Schedule appointments.
• Schedule operational activities.
• Send information, materials or documentation.
• Sort mail.