2.9 KiB
2.9 KiB
Competences — veterinary receptionist
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f00154a5-d27f-429e-b9a4-1d65c672cee7).
Essential
- animal welfare (knowledge)
- animal welfare legislation (knowledge)
- apply animal hygiene practices (skill/competence)
- apply safe work practices in a veterinary setting (skill/competence)
- biosecurity related to animals (knowledge)
- communicate by telephone (skill/competence)
- communicate with customers (skill/competence)
- deal with challenging people (skill/competence)
- handle customer complaints (skill/competence)
- handle veterinary emergencies (skill/competence)
- have computer literacy (skill/competence)
- maintain administrative records in the veterinary office (skill/competence)
- maintain reception area (skill/competence)
- manage animal biosecurity (skill/competence)
- manage infection control in the facility (skill/competence)
- manage veterinary practice waiting area (skill/competence)
- monitor the welfare of animals (skill/competence)
- perform multiple tasks at the same time (skill/competence)
- process booking (skill/competence)
- process payments (skill/competence)
- provide support to veterinary clients (skill/competence)
- receive veterinary clients and their animals for appointments (skill/competence)
- safe work practices in a veterinary setting (knowledge)
- signs of animal illness (knowledge)
- use different communication channels (skill/competence)
- veterinary terminology (knowledge)
Optional
- address problems critically (skill/competence)
- anatomy of animals (knowledge)
- animal behaviour (knowledge)
- apply numeracy skills (skill/competence)
- calculate rates per hours (skill/competence)
- collaborate with animal related professionals (skill/competence)
- create solutions to problems (skill/competence)
- handle financial transactions (skill/competence)
- interview animal owners on animals' conditions (skill/competence)
- maintain stocks of veterinary materials (skill/competence)
- maintain veterinary clinical records (skill/competence)
- make decisions regarding the animal's welfare (skill/competence)
- manage a small-to-medium business (skill/competence)
- manage clinical environments (skill/competence)
- physiology of animals (knowledge)
- sell veterinary materials (skill/competence)
Market evidence (job-ad analysis, 54 ads, as of 2026-07-20)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- appointment scheduling — 67 %
- customer service — 54 %
- client communication — 28 %
- medical record maintenance — 24 %
- payment processing — 19 %
Responsibilities
- greeting clients — 41 %
- client communication — 26 %
- managing phone system — 19 %