74 lines
2.9 KiB
Markdown
74 lines
2.9 KiB
Markdown
# Competences — veterinary receptionist
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f00154a5-d27f-429e-b9a4-1d65c672cee7).
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## Essential
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- **animal welfare** (knowledge)
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- **animal welfare legislation** (knowledge)
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- **apply animal hygiene practices** (skill/competence)
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- **apply safe work practices in a veterinary setting** (skill/competence)
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- **biosecurity related to animals** (knowledge)
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- **communicate by telephone** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **deal with challenging people** (skill/competence)
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- **handle customer complaints** (skill/competence)
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- **handle veterinary emergencies** (skill/competence)
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- **have computer literacy** (skill/competence)
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- **maintain administrative records in the veterinary office** (skill/competence)
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- **maintain reception area** (skill/competence)
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- **manage animal biosecurity** (skill/competence)
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- **manage infection control in the facility** (skill/competence)
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- **manage veterinary practice waiting area** (skill/competence)
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- **monitor the welfare of animals** (skill/competence)
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- **perform multiple tasks at the same time** (skill/competence)
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- **process booking** (skill/competence)
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- **process payments** (skill/competence)
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- **provide support to veterinary clients** (skill/competence)
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- **receive veterinary clients and their animals for appointments** (skill/competence)
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- **safe work practices in a veterinary setting** (knowledge)
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- **signs of animal illness** (knowledge)
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- **use different communication channels** (skill/competence)
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- **veterinary terminology** (knowledge)
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## Optional
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- address problems critically (skill/competence)
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- anatomy of animals (knowledge)
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- animal behaviour (knowledge)
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- apply numeracy skills (skill/competence)
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- calculate rates per hours (skill/competence)
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- collaborate with animal related professionals (skill/competence)
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- create solutions to problems (skill/competence)
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- handle financial transactions (skill/competence)
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- interview animal owners on animals' conditions (skill/competence)
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- maintain stocks of veterinary materials (skill/competence)
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- maintain veterinary clinical records (skill/competence)
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- make decisions regarding the animal's welfare (skill/competence)
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- manage a small-to-medium business (skill/competence)
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- manage clinical environments (skill/competence)
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- physiology of animals (knowledge)
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- sell veterinary materials (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 54 ads, as of 2026-07-20)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- appointment scheduling — **67 %**
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- customer service — **54 %**
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- client communication — **28 %**
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- medical record maintenance — **24 %**
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- payment processing — **19 %**
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### Responsibilities
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- greeting clients — **41 %**
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- client communication — **26 %**
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- managing phone system — **19 %**
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<!-- market-evidence -->
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