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feat/integration-zeiterfassung
skillfactor-pipeline/skills/call-centre-agent/references/profile.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Occupation profile โ€” call centre agent

Description (ESCO)

Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

Definition

nan

Alternative labels

  • call center agent
  • outbound sales agent
  • telephone sales agent
  • telephone operator
  • outbound call centre agent
  • call centre operator
  • telemarketing agent
  • inbound call center agent
  • telephone sales generator
  • call centre service agent
  • telemarketing operator
  • telephone solicitor
  • inbound call centre agent
  • call centre taker
  • call centre operative
  • outbound call center agent
  • call centre rep
  • inbound telemarketer
  • telephone service attendant
  • inbound sales agent
  • telemarketer
  • outbound telemarketer
  • call centre representative
  • call center representative
  • telephone sales representative