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skillfactor-pipeline/skills/call-centre-agent/references/tools.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Tools & technology — call centre agent

Source: O*NET 30.3 'Software Skills' for 41-9041.00.

Software Category Hot technology
Salesforce software Customer relationship management CRM software yes
Microsoft Outlook Electronic mail software yes
Microsoft Office software Office suite software yes
Microsoft PowerPoint Presentation software yes
Microsoft Excel Spreadsheet software yes
Zoom Video conferencing software yes
Microsoft Word Word processing software yes
Remote access call center software Access software
Database Systems Corp Telemation Customer relationship management CRM software
Microsoft Dynamics Customer relationship management CRM software
Acarda Sales Technologies Acarda Outbound Helpdesk or call center software
Automatic call distribution software Helpdesk or call center software
Softphone software Helpdesk or call center software