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Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
20 lines
993 B
Markdown
20 lines
993 B
Markdown
# Tools & technology — call centre agent
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Source: O*NET 30.3 'Software Skills' for 41-9041.00.
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| Software | Category | Hot technology |
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|---|---|---|
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| Salesforce software | Customer relationship management CRM software | yes |
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| Microsoft Outlook | Electronic mail software | yes |
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| Microsoft Office software | Office suite software | yes |
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| Microsoft PowerPoint | Presentation software | yes |
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| Microsoft Excel | Spreadsheet software | yes |
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| Zoom | Video conferencing software | yes |
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| Microsoft Word | Word processing software | yes |
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| Remote access call center software | Access software | |
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| Database Systems Corp Telemation | Customer relationship management CRM software | |
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| Microsoft Dynamics | Customer relationship management CRM software | |
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| Acarda Sales Technologies Acarda Outbound | Helpdesk or call center software | |
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| Automatic call distribution software | Helpdesk or call center software | |
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| Softphone software | Helpdesk or call center software | |
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