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Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
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Occupation profile — after-sales service technician
- ESCO URI: http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d
- ESCO code: 2433.1
- ISCO-08 group: 2433 — Technical and medical sales professionals (excluding ICT)
- O*NET-SOC: 49-9099.00 — Installation, Maintenance, and Repair Workers, All Other (match: closeMatch)
Description (ESCO)
After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Definition
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Alternative labels
- after-sales support technician
- field technician
- workshop technician
- sales support technician
- help-desk technician
- after-sales installation technician
- after-sales rectification technician
- after-sales team member
- after-sales repair technician
- customer service technician
- after-sales maintenance technician
- field support technician