af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
3.3 KiB
3.3 KiB
name, description
| name | description |
|---|---|
| railway-passenger-service-agent | Occupational skill for the role 'railway passenger service agent' (also: railway station customer service representative, railway customer service agent, railway transportation service representative, railway passenger agent, railway customer transit agent, railway station customer service agent). Use when the user asks for typical railway passenger service agent work such as: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.; Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.; Check to ensure that appropriate changes were made to resolve customers' problems. |
Railway Passenger Service Agent
Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Core workflow
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
Key competences (essential)
- advise customers on the product range of railway companies
- assist passengers
- collect customer data
- communicate with customer service department
- deliver a sales pitch
- deliver outstanding service
- guarantee customer satisfaction
- identify customer's needs
- implement marketing strategies
- implement sales strategies
- interpret customer non-verbal communication
- listen actively
- maintain updated professional knowledge
- manage the customer experience
- meet picking standards
Hot technologies
- Intuit QuickBooks
- Slack
- Salesforce software
- Microsoft Access
- Oracle Database
- Yardi software
- Adobe Acrobat
- Microsoft SharePoint
- Microsoft Outlook
- Oracle PeopleSoft
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/9653fb92-ad48-4865-a471-f270302fa93b), ONET 30.3 (43-4051.00). See manifest.json for licensing/attribution.*