52 lines
2.0 KiB
Markdown
52 lines
2.0 KiB
Markdown
# Competences — emergency medical dispatcher
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/68450507-b4a0-40e0-895b-385fe705be10).
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## Essential
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- **adhere to organisational guidelines** (skill/competence)
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- **answer emergency calls** (skill/competence)
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- **communicate verbal instructions** (skill/competence)
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- **comply with legislation related to health care** (skill/competence)
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- **comply with quality standards related to healthcare practice** (skill/competence)
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- **dispatch ambulance** (skill/competence)
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- **listen actively** (skill/competence)
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- **local geography** (knowledge)
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- **log emergency call information electronically** (skill/competence)
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- **manage dispatch software systems** (skill/competence)
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- **manage multiple patients simultaneously** (skill/competence)
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- **medical dispatch** (knowledge)
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- **operate an emergency communication system** (skill/competence)
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- **personnel planning in emergency response** (skill/competence)
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- **prioritise emergencies** (skill/competence)
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- **provide advice to emergency callers** (skill/competence)
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- **support distressed emergency callers** (skill/competence)
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- **tolerate stress** (skill/competence)
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- **work in multidisciplinary teams related to emergency care** (skill/competence)
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## Optional
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- communicate in foreign languages with health service providers (skill/competence)
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- coordinate with other emergency services (skill/competence)
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- customer service (knowledge)
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- health care legislation (knowledge)
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- health care system (knowledge)
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- medical terminology (knowledge)
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- observe confidentiality (skill/competence)
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- professional documentation in health care (knowledge)
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- show intercultural awareness (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 51 ads, as of 2026-07-11)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- data entry — **31 %**
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- emergency dispatch — **24 %**
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- radio communication — **20 %**
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<!-- market-evidence -->
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