2.2 KiB
2.2 KiB
Competences — hospitality establishment receptionist
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6).
Essential
- assist at check-in (skill/competence)
- assist clients with special needs (skill/competence)
- comply with food safety and hygiene (skill/competence)
- deal with arrivals in accommodation (skill/competence)
- deal with departures in accommodation (skill/competence)
- explain features in accommodation venue (skill/competence)
- greet guests (skill/competence)
- handle customer complaints (skill/competence)
- handle financial transactions (skill/competence)
- handover the service area (skill/competence)
- identify customer's needs (skill/competence)
- implement marketing strategies (skill/competence)
- implement sales strategies (skill/competence)
- maintain customer records (skill/competence)
- maintain customer service (skill/competence)
- maintain reception area (skill/competence)
- maintain relationship with customers (skill/competence)
- process booking (skill/competence)
- process payments (skill/competence)
- provide tourism related information (skill/competence)
Optional
- assess cleanliness of areas (skill/competence)
- carry out end of day accounts (skill/competence)
- detect drug abuse (skill/competence)
- distribute local information materials (skill/competence)
- ensure the privacy of guests (skill/competence)
- maintain incident reporting records (skill/competence)
- process reservations (skill/competence)
- property management software (knowledge)
- take room service orders (skill/competence)
- tend to clients' personal items (skill/competence)
- train reception staff (skill/competence)
Market evidence (job-ad analysis, 46 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- customer service — 46 %
- reservation management — 28 %
- guest communication — 20 %
Responsibilities
- guest check-in — 30 %
- guest check-out — 30 %