60 lines
2.2 KiB
Markdown
60 lines
2.2 KiB
Markdown
# Competences — hospitality establishment receptionist
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6).
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## Essential
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- **assist at check-in** (skill/competence)
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- **assist clients with special needs** (skill/competence)
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- **comply with food safety and hygiene** (skill/competence)
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- **deal with arrivals in accommodation** (skill/competence)
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- **deal with departures in accommodation** (skill/competence)
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- **explain features in accommodation venue** (skill/competence)
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- **greet guests** (skill/competence)
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- **handle customer complaints** (skill/competence)
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- **handle financial transactions** (skill/competence)
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- **handover the service area** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **implement marketing strategies** (skill/competence)
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- **implement sales strategies** (skill/competence)
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- **maintain customer records** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **maintain reception area** (skill/competence)
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- **maintain relationship with customers** (skill/competence)
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- **process booking** (skill/competence)
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- **process payments** (skill/competence)
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- **provide tourism related information** (skill/competence)
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## Optional
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- assess cleanliness of areas (skill/competence)
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- carry out end of day accounts (skill/competence)
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- detect drug abuse (skill/competence)
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- distribute local information materials (skill/competence)
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- ensure the privacy of guests (skill/competence)
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- maintain incident reporting records (skill/competence)
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- process reservations (skill/competence)
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- property management software (knowledge)
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- take room service orders (skill/competence)
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- tend to clients' personal items (skill/competence)
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- train reception staff (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 46 ads, as of 2026-07-12)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- customer service — **46 %**
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- reservation management — **28 %**
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- guest communication — **20 %**
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### Responsibilities
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- guest check-in — **30 %**
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- guest check-out — **30 %**
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<!-- market-evidence -->
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