69 lines
2.1 KiB
Markdown
69 lines
2.1 KiB
Markdown
# Competences — post office counter clerk
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6a6e174e-cffa-49a9-9f2f-aa39c81cdee5).
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## Essential
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- **assist customers** (skill/competence)
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- **characteristics of products** (knowledge)
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- **characteristics of services** (knowledge)
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- **communicate with customers** (skill/competence)
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- **customer service** (knowledge)
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- **deliver correspondence** (skill/competence)
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- **handle financial transactions** (skill/competence)
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- **issue sales invoices** (skill/competence)
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- **operate cash register** (skill/competence)
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- **process payments** (skill/competence)
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- **satisfy customers** (skill/competence)
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- **sell post office products** (skill/competence)
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## Optional
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- advise on financial matters (skill/competence)
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- carry out active selling (skill/competence)
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- convert currency (skill/competence)
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- distribute pensions (skill/competence)
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- financial markets (knowledge)
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- financial products (knowledge)
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- handle registered mail (skill/competence)
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- maintain store cleanliness (skill/competence)
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- offer financial services (skill/competence)
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- promote financial products (skill/competence)
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- register mail (skill/competence)
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- sales argumentation (knowledge)
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- types of pensions (knowledge)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 47 ads, as of 2026-07-18)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- customer service — **100 %**
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- package handling — **49 %**
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- mail sorting — **45 %**
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- record keeping — **36 %**
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- mail processing — **30 %**
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- cash handling — **28 %**
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- record maintenance — **28 %**
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- data entry — **26 %**
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### Responsibilities
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- customer assistance — **70 %**
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- mail distribution — **43 %**
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- mail sorting — **32 %**
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- retail transactions — **28 %**
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- safety guideline adherence — **28 %**
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- shipment labeling — **28 %**
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- record maintenance — **23 %**
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- package distribution — **23 %**
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- package handling — **21 %**
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- transaction processing — **21 %**
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- sales support — **21 %**
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- information provision — **21 %**
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<!-- market-evidence -->
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