2.1 KiB
2.1 KiB
Competences — receptionist
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f7b04542-d8c7-42db-8475-e63b507cce82).
Essential
- adhere to organisational guidelines (skill/competence)
- administer appointments (skill/competence)
- communicate by telephone (skill/competence)
- communicate verbal instructions (skill/competence)
- communicate with customers (skill/competence)
- company policies (knowledge)
- customer service (knowledge)
- disseminate internal communications (skill/competence)
- disseminate messages to people (skill/competence)
- greet guests (skill/competence)
- maintain logbooks (skill/competence)
- maintain reception area (skill/competence)
- use microsoft office (skill/competence)
Optional
- accounting techniques (knowledge)
- assist at check-in (skill/competence)
- check tickets at venue entry (skill/competence)
- deliver correspondence (skill/competence)
- develop documentation in accordance with legal requirements (skill/competence)
- file documents (skill/competence)
- handle customer complaints (skill/competence)
- handle mail (skill/competence)
- handle petty cash (skill/competence)
- issue sales invoices (skill/competence)
- keep personal administration (skill/competence)
- maintain correspondence records (skill/competence)
- office administration (knowledge)
- organise facilities for office personnel (skill/competence)
- process booking (skill/competence)
- process data (skill/competence)
- process payments (skill/competence)
- register visitors (skill/competence)
- respond to customers' inquiries (skill/competence)
- screen clients (skill/competence)
- use different communication channels (skill/competence)
- use office systems (skill/competence)
Market evidence (job-ad analysis, 58 ads, as of 2026-07-19)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- customer service — 45 %
- data entry — 28 %
- appointment scheduling — 22 %