59 lines
2.1 KiB
Markdown
59 lines
2.1 KiB
Markdown
# Competences — receptionist
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/f7b04542-d8c7-42db-8475-e63b507cce82).
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## Essential
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- **adhere to organisational guidelines** (skill/competence)
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- **administer appointments** (skill/competence)
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- **communicate by telephone** (skill/competence)
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- **communicate verbal instructions** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **company policies** (knowledge)
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- **customer service** (knowledge)
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- **disseminate internal communications** (skill/competence)
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- **disseminate messages to people** (skill/competence)
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- **greet guests** (skill/competence)
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- **maintain logbooks** (skill/competence)
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- **maintain reception area** (skill/competence)
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- **use microsoft office** (skill/competence)
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## Optional
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- accounting techniques (knowledge)
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- assist at check-in (skill/competence)
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- check tickets at venue entry (skill/competence)
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- deliver correspondence (skill/competence)
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- develop documentation in accordance with legal requirements (skill/competence)
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- file documents (skill/competence)
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- handle customer complaints (skill/competence)
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- handle mail (skill/competence)
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- handle petty cash (skill/competence)
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- issue sales invoices (skill/competence)
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- keep personal administration (skill/competence)
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- maintain correspondence records (skill/competence)
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- office administration (knowledge)
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- organise facilities for office personnel (skill/competence)
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- process booking (skill/competence)
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- process data (skill/competence)
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- process payments (skill/competence)
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- register visitors (skill/competence)
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- respond to customers' inquiries (skill/competence)
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- screen clients (skill/competence)
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- use different communication channels (skill/competence)
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- use office systems (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 58 ads, as of 2026-07-19)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- customer service — **45 %**
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- data entry — **28 %**
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- appointment scheduling — **22 %**
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<!-- market-evidence -->
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