tour-operator-representative/references/tasks.md

Tasks & work activities — tour operator representative

Source: O*NET 30.3, occupation 39-7011.00 (Tour Guides and Escorts) — manual nearest-occupation mapping via ISCO group 4221; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
• [Supplemental] Train other guides and volunteers.
• [Core] Conduct educational activities for school children.
• [Core] Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
• [Core] Describe tour points of interest to group members, and respond to questions.
• [Core] Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
• [Supplemental] Greet and register visitors, and issue any required identification badges or safety devices.
• [Supplemental] Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
• [Core] Provide directions and other pertinent information to visitors.
• [Supplemental] Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.
• [Supplemental] Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.
• [Supplemental] Collect fees and tickets from group members.
• [Supplemental] Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.
• [Core] Select travel routes and sites to be visited based on knowledge of specific areas.
• [Supplemental] Solicit tour patronage and sell souvenirs.
• [Supplemental] Speak foreign languages to communicate with foreign visitors.
• [Supplemental] Assemble and check the required supplies and equipment prior to departure.
• [Supplemental] Drive motor vehicles to transport visitors to establishments and tour site locations.
• [Supplemental] Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.

Detailed work activities

• Administer first aid.
• Collect fares or payment from customers.
• Demonstrate activity techniques or equipment use.
• Distribute resources to patrons or employees.
• Drive vehicles to transport patrons.
• Explain regulations, policies, or procedures.
• Gather information in order to provide services to clients.
• Greet customers, patrons, or visitors.
• Guide patrons on tours.
• Monitor availability of equipment or supplies.
• Monitor patron activities to identify problems or potential problems.
• Organize recreational activities or events.
• Perform administrative or clerical tasks.
• Promote products, services, or programs.
• Provide attraction or event information to patrons.
• Provide patrons with directions to locales or attractions.
• Respond to customer inquiries.
• Sell products or services.
• Teach daily living skills or behaviors.
• Train service staff.
• Translate information for others.