50 lines
3.2 KiB
Markdown
50 lines
3.2 KiB
Markdown
# Tasks & work activities — tour operator representative
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Source: O*NET 30.3, occupation 39-7011.00 (Tour Guides and Escorts) — manual nearest-occupation mapping via ISCO group 4221; the official ESCO crosswalk has no entry for this ESCO occupation.
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## Task statements
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- **[Core]** Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan appropriate expeditions, instruction, and commentary.
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- **[Supplemental]** Train other guides and volunteers.
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- **[Core]** Conduct educational activities for school children.
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- **[Core]** Escort individuals or groups on cruises, sightseeing tours, or through places of interest, such as industrial establishments, public buildings, or art galleries.
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- **[Core]** Describe tour points of interest to group members, and respond to questions.
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- **[Core]** Monitor visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
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- **[Supplemental]** Greet and register visitors, and issue any required identification badges or safety devices.
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- **[Supplemental]** Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
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- **[Core]** Provide directions and other pertinent information to visitors.
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- **[Supplemental]** Provide for physical safety of groups, performing such activities as providing first aid or directing emergency evacuations.
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- **[Supplemental]** Provide information about wildlife varieties and habitats, as well as any relevant regulations, such as those pertaining to hunting and fishing.
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- **[Supplemental]** Collect fees and tickets from group members.
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- **[Supplemental]** Teach skills, such as proper climbing methods, and demonstrate and advise on the use of equipment.
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- **[Core]** Select travel routes and sites to be visited based on knowledge of specific areas.
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- **[Supplemental]** Solicit tour patronage and sell souvenirs.
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- **[Supplemental]** Speak foreign languages to communicate with foreign visitors.
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- **[Supplemental]** Assemble and check the required supplies and equipment prior to departure.
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- **[Supplemental]** Drive motor vehicles to transport visitors to establishments and tour site locations.
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- **[Supplemental]** Perform clerical duties, such as filing, typing, operating switchboards, or routing mail and messages.
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## Detailed work activities
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- Administer first aid.
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- Collect fares or payment from customers.
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- Demonstrate activity techniques or equipment use.
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- Distribute resources to patrons or employees.
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- Drive vehicles to transport patrons.
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- Explain regulations, policies, or procedures.
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- Gather information in order to provide services to clients.
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- Greet customers, patrons, or visitors.
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- Guide patrons on tours.
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- Monitor availability of equipment or supplies.
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- Monitor patron activities to identify problems or potential problems.
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- Organize recreational activities or events.
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- Perform administrative or clerical tasks.
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- Promote products, services, or programs.
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- Provide attraction or event information to patrons.
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- Provide patrons with directions to locales or attractions.
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- Respond to customer inquiries.
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- Sell products or services.
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- Teach daily living skills or behaviors.
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- Train service staff.
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- Translate information for others.
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